Problem:
One of Indianapolis’s major utilities, and a key client of ours, had a desire for us to secure the ability to service their confined space monitors in house here at Quest®. Quest® had the ability to service, repair, and calibrate MSA and RKI units already. This particular client had a substantial number of Honeywell units and asked that we look into the possibility of becoming an authorized service and repair center for this line.
Consideration:
Quest considered the number of units that this particular client had as well as other clientele in our area that may utilize this line. We also looked into the level of support and the overall reputation of Honeywell in not only confined space monitors but in the safety industry as a whole.
Solution:
Following an evaluation of all of the variables Quest®’s management chose to move forward in adding Honeywell. This choice allows Quest® to add yet another line of confined space monitors to our service and repair center arsenal. This also allows our clients to realize shorter leads times in having their confined space monitors repaired and calibrated.
Quest® continually looks for opportunities to bring additional value to our clients. Quest® is committed to adding additional resources when necessary to help our clients keep their workers safe and help their management minimize their costs to keep those workers safe.
